
Domiciliary care, often called "dom care" or home care, is professional support delivered in your own home. Carers visit at agreed times to help with the tasks you find difficult, so you can continue living independently for as long as possible. Visits can be as short as 30 minutes or as long as you need, from one call a week to several each day.
Our support is built around you. Depending on your needs, it can include:
We work closely with GPs, district nurses, therapists, social workers and local authorities so that support is joined up. Where appropriate, we share relevant information with your consent so that your care is coordinated and nothing is missed.
Wherever possible, individuals are supported to make their own decisions and maintain choice and control over how their support is organised. We work alongside individuals, families and relevant professionals to provide consistent, respectful and reliable support that promotes independence, dignity, confidence and quality of life.
We tailor our visits to fit your life:
Short visits: quick calls for medication, meals or checking in
Regular daily visits: morning, lunchtime, teatime and bedtime calls
Longer visits: extended time for personal care, activities and outings
Weekend and bank holiday cover: care when you need it
Short-term care: support after hospital or during a difficult period
Ongoing support: reliable care that grows with your needs
1. Free assessment
We meet you and your family at home, listen to what matters to you and talk through the support you need.
2. A personalised care plan
We write a clear plan covering your needs, routines, preferences and goals, and review it regularly.
3. Carefully matched carers
We match carers by skills, experience and personality, and aim for a small, regular team so you get to know the people who visit.
4. Ongoing support and review
We check in with you and your family, listen to feedback and adapt your care as things change.
-Care that respects your dignity, privacy and independence
-Consistent carers, so trust can grow
-Flexible visits, from short calls to longer support
-Clear, honest communication with you and your family
-Trained carers who are carefully recruited
-Support that can grow into complex care, nursing or live-in care if needs change
We provide domiciliary care across Bournemouth, including Boscombe, Southbourne, Westbourne, Winton, Charminster, Moordown, Kinson and Queens Park. We also support people in nearby Poole, Christchurch, Ferndown and Wimborne, and surroundings. If you are unsure whether we cover your postcode, get in touch and we will tell you promptly.
Domiciliary care is a core part of community healthcare: care that supports people in their own homes and neighbourhoods rather than in hospital or a care home. With your consent, we work alongside GPs, community nurses, therapists, social workers and hospital discharge teams so that your care is joined up.
People pay for domiciliary care in different ways. Depending on circumstances, care may be arranged through a local authority following a social care assessment (in Bournemouth, this is BCP Council), a personal budget or direct payments, NHS Continuing Healthcare for people with a primary health need, or private funding. We can explain the options and point you in the right direction, although we cannot guarantee any funding outcome.
When Needs Grow
If your needs change, you do not have to start again with a new provider. We can add more visits, arrange complex care at home or nursing services, or move to live-in care, all with carers who already know you.