When care needs involve several health conditions or a higher level of support, a standard home care arrangement may not be enough. CarePlus Healthcare’s London team welcomes enquiries about complex care at home, starting with Greenwich and surrounding South East London areas.
We assess each enquiry individually. Support depends on the person’s needs, the competencies required and our ability to put appropriate staffing and oversight in place. Coverage outside our local area must be confirmed.
Complex care describes support for needs that require more detailed planning, coordination or specialist skills. The term covers different circumstances; it does not mean that every provider delivers every clinical procedure.
Tell us about diagnoses, daily support, mobility, equipment, medicines and the professionals already involved. We will explain what further assessment is needed and whether our service can meet those requirements.
Care planning considers the person's preferences, relevant risks, staffing levels, staff competence and how concerns will be escalated. Where appropriate and with the relevant consent, information from existing professionals can help define responsibilities.Any clinical task must be specifically assessed and agreed. We do not treat a general enquiry as confirmation that a particular treatment or procedure can be provided.
• Adult complex care
• Paediatric complex care
• Care for neurological and degenerative conditions
• Spinal injury support
• Acquired brain injury care
• Palliative and end of life care
• Post-operative care
• Care away from home including support for holidays and travel
Care planning considers the person's preferences, relevant risks, staffing levels, staff competence and how concerns will be escalated. Where appropriate and with the relevant consent, information from existing professionals can help define responsibilities.Any clinical task must be specifically assessed and agreed. We do not treat a general enquiry as confirmation that a particular treatment or procedure can be provided.
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If support is being considered for discharge, contact us with the expected timing and care requirements. Starting care depends on assessment, information sharing, staffing and any required arrangements being ready. We cannot confirm a start date until these have been agreed.
What information helps us assess a complex care enquiry?
Start with the person's location, the main support required and the reason a new arrangement is being considered. Explain whether they are at home, in hospital or receiving another service. If there is an existing care plan, professional assessment or discharge coordinator, mention this so we can discuss the information needed for a full assessment.
Details about equipment, communication, moving and handling, medicines and the frequency of support can affect the proposed staffing. We do not need a detailed medical record in an initial email. A short outline allows us to explain the next steps and how relevant information should be shared.
A person may need assistance with meals and personal care alongside needs that require specific clinical skills. These responsibilities should be identified separately. The assessment must establish which tasks are requested, what competence each requires and who is responsible for the relevant professional decisions.
Our CQC registration is not a checklist of procedures available on demand. Any request involving a clinical intervention requires an explicit discussion of scope, staffing, competence and oversight. If you need support involving ventilation, tracheostomy care, enteral feeding or another specific procedure, describe this at the outset. The team must confirm whether the required provision is available before any agreement is made.
Several organisations may already be involved in someone's care. A practical plan needs to identify their roles rather than assume one provider takes over everything. With appropriate consent and information sharing, assessment can consider existing professional guidance and how the proposed home care support would fit alongside it.
Ask who will coordinate the service, how changes in need should be reported and what the agreed escalation arrangements will be. If relatives are helping, establish which tasks they want to continue and which require paid support. Clear responsibilities are particularly useful when several people attend the home at different times.
Families may be working towards a discharge date or the end of another package. Tell us about these timescales early. A target date is useful, but care cannot be confirmed until assessment, staffing and necessary practical arrangements are complete. If equipment or information is outstanding, that needs to be identified before support is agreed.
The proposed start should include a clear handover and an agreed care plan. Discuss entry to the home, records, contact arrangements and what happens if the person is unavailable or their needs change. Confirming these details is part of making the arrangement workable, not an optional extra after a booking.
Compare the actual tasks, staffing levels, hours and management arrangements described in each proposal. A lower headline price may refer to a different level of support. Ask which costs are included, how additional cover is handled and how the plan will be reviewed. We explain our proposed charges after assessing what the service would involve.
As needs change , we adapt quickly and safely and during transition, we strive for our clients to retain the same clinical lead who knows them best.
We provide round the clock clinical and operational support for every client and thier care team, available 24hrs a day. Seven days and 365days of the year.
As needs change our team is trained to adapt quickly and safely without disruption.
Clinical leads conduct clinical assessments and reassessment creating care plans the entire team work to , which are tailored to each client and regularly reviewed.
Our complex care packages can be tailored to a wide range of needs, including:
We proudly provide trusted senior care that ensures safety,
The pathway below highlights the key stages that Careplus Healthcare Services follows in order to provide you with a truly bespoke and high quality care service.
Our office is at Royal Arsenal Woolwich in the London Borough of Greenwich. We provide care at home in Greenwich, Woolwich, Charlton, Plumstead, Eltham, Blackheath, Abbey Wood, Thamesmead and surrounding areas. Not sure whether we cover your postcode? Call us and we will tell you straight away.
Your service commences. For further information on the services that we can provide for you, please contact us by telephone, email or by visiting our website.
Standard home care focuses on everyday tasks such as washing, dressing and meals. Complex care supports people with significant medical needs and may include clinical procedures delivered by specially trained staff.
Yes, a professional can contact the team to discuss an enquiry. Provide a brief outline, the location and appropriate contact details; we will explain the assessment and information-sharing process.
Yes. We can arrange visits, waking-night support or full 24-hour care, depending on the level of need.
We can consider an enquiry, but cannot confirm a transfer without assessment and suitable staffing. Tell us about the current arrangements, intended timescale and any gaps that need to be addressed.
No single label determines the arrangement. The relevant questions concern the person's day-to-day needs, the tasks requested and the skills and coordination required to provide them.
Contact CarePlus Healthcare+ to discuss your needs. We can talk through your requirements and help determine how our personal care support in Greenwich can be tailored to you.
Where possible, we can start quickly after assessment. Contact us to discuss urgency
Start with the provider's complaints procedure, then the local council, and then the Local Government and Social Care Ombudsman if it isn't resolved.
Do you want this as a formatted FAQ page for a website or leaflet? If so, tell me who it's for and which location it covers.
Yes. Our support can include practical assistance with bathing, washing, dressing, undressing, grooming and other personal hygiene routines
Our London office is in Woolwich. Contact us with your postcode and care requirements to establish coverage and suitability.
Yes. Depending on your assessed needs and agreed care plan, we can support safe movement around your home and assist with transfers.
We support adults, older people, children and families across Bournemouth ,Greenwich and South East London.
